b2bagents.org>Find the right AI agents for your business
We need an AI agent to handle first-pass support triage.
Start with support agents that can classify tickets, draft replies, and escalate exceptions. The main buying checks are policy coverage, audit logs, and how humans approve refunds or account changes.
What should we ask vendors to prove before a pilot?
Ask for a replay on 50 real historical tickets, a confusion matrix for routing accuracy, escalation examples, and a clear rollback process for any action that touches billing or account status.
support-policy.pdf
PDF
Here is the current support policy. Pull out the risky parts.
Only vetted tools with proven ROI
Describe the workflow you want an agent to run...
Directory notes can miss context - verify vendor claims before buying